Medicine Delivery Policy
Important Instructions:
- Valid prescription from a Doctor is mandatory for all medicine orders
2. We will not be able to process the orders without a valid prescription Note: You are required to send a scan copy of valid prescription from an authorized Doctor which is mandatory.
PAYMENT OPTIONS
Our payment gateway is Paytm, Paytm Wallet, Debit Crads, Credit Cards, Netbanking & UPI.
QUALITY AND AUTHENTICITY OF THE MEDICINES
We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.
HOW WILL I KNOW THE AVAILABILITY OF THE MEDICINE?
Please note that price & stock of medicines change in real time. We are working with our partners to expose real time price & stock information.
HOW IS MY ORDER PROCESSED?
For Non-Prescription products
The order will be instantly confirmed once the payment is done and status of the shipment will be updated at each stage.
For Prescription only medicine (Rx)
For products requiring a prescription will be asked to upload it in png, jpeg or pdf format at the checkout page. Follow the below steps to place the order.
Step 1: Customer uploads the prescription Step 2: Pharmacist reviews and digitize the prescription along with a order cart Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability.
Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order. If the mode of payment is card/net banking, then you will get an email with the invoice amount to be paid along after it is invoiced in the partner pharmacy. This step is to ensure we collect the exact amount after the invoice is finalized.
WHY CAN'T I CONFIRM ORDER AS SOON AS I UPLOAD THE PRESCRIPTION?
This is because the pharmacists has to verify the prescription and digitize the same before you can confirm the order.